Many Apple iPhone users have come across the error message “iTunes could not connect to this iPhone, an unknown error occurred 0xe800002d”. This error message is not specific to iPhone users alone; a similar error message appears for iPad and iPod users too. This error appears when IOS devices try to sync with iTunes.
If this error occurs, it means that iTunes does not recognize your iPhone. Most users who come across this error report that this error appears as soon as they plug in the devices into the computer or laptop with the iTunes app.
Causes of Error 0xE800002D
iTunes Error 0xE800002D is caused mainly by the following reasons.
- iTunes version is outdated – The outdated version of iTunes causes the error.
- Updater malfunctioning – The updating component of iTunes malfunctions and does not recognize newer versions.
- Windows Vista or older versions of Windows– The iTunes updater will work with Vista or any previous Windows versions like Windows XP.
Fix iTunes Error 0xe800002d Easily
There are different methods to fix the Fix iTunes Error 0xe800002d easily. The following are some of the major fixes to resolve Error 0xe800002d with iTunes.
1. Update iTunes (When Prompted)
Outdated iTunes is the main reason for the 0xe800002d error and hence make sure that you’re using the latest version. To update iTunes to the latest version, please follow the instructions given below.
- The iTunes updater normally prompts you whenever a newer version is available.
- Click on the “Download iTunes” button when it prompts.
- Follow the prompts and complete the installation of the latest version of iTunes.
1. Update iTunes (When Not Prompted)
Sometimes, the iTunes updater may malfunction. In such cases, you will not be prompted when newer versions are available.
Follow the instructions given below if your iTunes stopped prompting when newer versions are available. Instructions are given separately for updating iTunes in Windows and Apple computers.
- Open the iTunes application.
- Click on the Help menu. (There is a ribbon at the top to access this menu item.)
- Select “Check for updates”.
- Wait for the scanning process to complete.
- “Download iTunes” button will be shown to you if there is a newer version of iTunes is available. If so, click on this “Download iTunes” button.
- Wait for the download process to complete.
- “Apple Software Update” window will pop up now. Make sure that you check “Every available update”.
- Click on the “Install x items” button. (where x is the total number of updates.)
- Accept the License Agreement.
- Wait until the iTunes update process is complete.
- Now, restart your computer or laptop.
- Check is the issue is resolved or not.
- Click on the Apple icon in the top-left hand corner.
- Select “App Store”.
- Click on the “More” button for the “Software Update”.
- Click on the “Update” button next to iTunes.
- Once the download is completed, restart the computer or laptop.
- Check if the iTunes Error 0xe800002d is resolved or not.
2. Reinstall Apple Software Components
Some Windows users have reported what Windows shows that it has got the latest version iTunes on their machines, but in reality, it may be still having an outdated version. Reinstalling every apple component on their computer fixes this problem. Proceed with this method only if the method 1given above failed to resolve the error.
To reinstall every apple component on your computer or laptop, please follow the instructions given below.
- Remove every Apple component from the computer. For doing this, press the Windows key and R keys together. Then, type “appwiz.cpl” and press the Enter key (or click on the “OK” button). This opens Control Panel -> Programs -> Programs and Features window.
- Now, click on the “Publisher” heading at the top.
- Look for every software component with the “Publisher” name as “Apple Inc”. Click on the Publisher name and then click on “Uninstall/Change” which appears on top. Follow the prompts to uninstall the Apple component. Repeat this step for all Apple software components.
- Restart the computer.
- Open iTunes.
- Go to the ribbon symbol at the top. Click on Help. Now, select “About iTunes”.
- Note down the current iTunes version on your computer. It can be seen on the first line.
- Go to https://support.apple.com/downloads/itunes.
- Check if the version available at the above mentioned Apple web site is newer than the one on your computer. If the latest version is available on the Apple web site, download it.
- Open the iTunes installation which was downloaded in the previous step.
- Follow the prompts and install the latest version of iTunes on your computer.
- Restart the computer and check if the problem is resolved or not.
3. Install Windows 7 or Later
Windows Vista or Windows XP operating system computers does not update the iTunes application. Apple no longer supports those older versions of Windows. If you are using any older versions of the Windows prior to Windows 7, please follow the instructions given below to update the OS on your computer.
- Go for a Windows upgrade.
- Check if the iTunes error is resolved or not.
Conclusion: iTunes Error 0xe800002d appears for some Windows users when they try to connect Apple devices like iPhone, iPad or iPod with iTunes. It means that iTunes can not communicate with your Apple device. The outdated iTunes version is one of the main reasons for this error. Another reason is having an older version of Windows which is is prior to Windows 7 OS.
The iTunes Error 0xe800002d can be fixed easily by different methods. Updating the iTunes when prompted is one solution to the error. If you are not prompted when new iTunes versions are available, it means that you have to manually update the iTunes. The instructions for doing this for Mac and Windows users are given in this article. If these methods do not work, you need to remove all Apple Software Components installed on your computer or laptop and then download and install the latest Apple iTunes on your computer. If you are using any windows versions prior to Windows 7, you need to upgrade the Windows operating system software to Windows 7 or later versions.