Monthly Archives: August 2020

What is the Bonjour service in Windows? How to remove it completely?

I believe you are curious to know what Bonjour service in Windows is. Many people have asked if it is a good idea keeping it or it should be removed completely. The answer to this question will entirely depend on whether you have an iPhone or Apple TV.

Today, I am going to take you through everything that this service entails, whether you should remove it or not, and most importantly how to remove it from your PC.

Let’s cut to the chase.

What is the Bonjour service?


This service was initially called Apple Rendezvous. Its main purpose is to simplify network operations. 

The funny part of this program is that when installed, it doesn’t create a desktop icon and neither will you use it directly. It is not like Google Chrome or Adobe Illustrator. In fact, it is only used by applications and other programs.

This service acts as an intermediary (and runs in the background) between these applications and your local data network. 

The communication happens when the iTunes program on your PC finds other PCs on your network which have iTunes installed. This way, you can take control of the shared media libraries.

How does this service get on your Windows PC?

It happens that you’ll find this service running on your PC yet you did not manually install it. Well, you have a chance to personally/manually install it and sometimes apps like Safari and iTunes will auto-install Bonjour service on your PC.

So, is it safe to remove it?

If you are not using Apple devices (e.g MacBooks or iPhones, or Apple TV), you don’t need it. However, Windows has some programs that depend on Bonjour service to execute properly so always check the system requirements for all your apps. When you find out that it is of no use, you can safely get rid of it from your Windows PC. 


If you did not install Bonjour yet it’s on your PC, don’t remove it. It simply means that there is an application that depends on it to run. Uninstalling it will cause some programs to misbehave or crash.

How to remove/uninstall/delete Bonjour service on Windows 10/8/7

If you didn’t install Bonjour service then it was installed by an app that depends on it. The good news is that if you are not using the app, you can permanently uninstall it and no harm will befall your PC.

Here are the steps to uninstall the Bonjour service from your Windows computer:

Method 1: Uninstalling Bonjour service

  1. Press Windows button + R to open the run box
  2. Next, type appwiz.cpl then hit Enter.
  3. Find the Bonjour service from the list of programs/services displayed. This should appear under Programs and Features screen.
  4. Click on the Bonjour app then on select Uninstall.
Bonjour service


  1. Follow the on-screen prompts to finish the uninstallation process.

Method 2: Removing Bonjour safely without loss of connectivity. 

For this method to work, you must log into your PC as an administrator.

Part 1: 32-bit Systems:

  1. Hit Windows Key + R to open the run dialog box
  2. Type the following command and then hit OK.
    “%PROGRAMFILES%BonjourmDNSResponder.exe” -remove
command 4
  1. Repeat step one but this time type the command below in the Run dialogue box then hit Enter.
    regsvr32 /u “%PROGRAMFILES%BonjourmdnsNSP.dll”
Bonjour service -command 3

For 64-bit Systems:

  1. If you’re operating on a 64 bit PC, press Windows key + R and then type the following command. Hit Enter key afterwards.
    “C:Program Files (x86)BonjourmDNSResponder.exe” -remove
Bonjour service -command 2
  1. Now repeat the above procedure and type this command in the the run box and press OK
    regsvr32 /u “C:Program Files (x86)BonjourmdnsNSP.dll”
Bonjour service -command 1

Once you execute the commands ideal for your version of Windows (64/32 bit) restart your PC then test to see if all your installed programs are running. Also check if you can surf the internet.

If you run into some errors, simply hit Windows key + R then type the command below to re-enable Bonjour service.

mDNSResponder.exe -install

Alternatively, download and reinstall Bonjour from the official website.

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How to Fix WSAPPX High Disk Usage Issue

Are you having problems with WSAPPX? This article will take you through the process of fixing WSAPPX high disk usage issues on your PC.

Before we dive into the solutions however, I thought it wise if I first explained what WSAPPX is all about. This is to help you understand if it is important to have it or not.

What is WSAPPX?

There are many background processes that your PC runs, some of which you might not be aware of and WSAPPX happens to be one of them. It runs in the background processes on Windows 10/8 operating systems. It is basically a component of the Windows Store and also a Universal app platform of Microsoft.

In most cases, it has two different background services:

On Windows 10

  • AppX Deployment Service (AppXSVC).
  • Client License Service (ClipSVC). 

On Windows 8 

  • AppXSVC.
  • WSService (Windows Store Service).

In much simpler terms, Wsappx is purposefully responsible for installations, updates, and uninstallation of Store apps.

This means that when all the installations, updates and uninstallation tasks are finished, there is no need of keeping the service on your desktop.

WSAPPX high disk usage issue

So, how or when can you see if your PC is encountering a WSAPPX high disk usage?

It is simple, when you check the status of disk usage.

This might be due to the fact that your PC  is running slower than usual.

You can see this service on your task manager as shown in the image below:

WSAPPX high disk usage -image 15

Why Is WSAPPX Using So Much Disk or Space?

You might be wondering why this service is using more space as compared to others. If you want to effectively take care of this problem, you need to be aware of the reasons why it is utilizing so much space. 

Here are some of the reasons that we found to be the cause:

  • When using the Microsoft Store, this service usually activates and makes use of the disk, CPU and other resources
  • By default, Wsappx requires many resources to perform a single download, installation or update.
  • This issue will be seen when there are activities for App update and download running in the background.

7 Solutions To FiX WSAPPX High Disk Usage Issue

In situations where the WSAPPX is excessively using your disk, as in the screenshot below, use the following seven solutions to fix the problem.

WSAPPX high disk usage -image14

The solutions include:

  1. Disable Windows Store
  2. Extend/Allocate More Virtual Memory
  3. Check and Clean Disk Internal Error
  4. Scan Your Computer to Check Virus
  5. Troubleshoot in Clean Boot State
  6. Update Device Drivers
  7. Use System Restore or System Image Recovery

Solution 1: Disable Windows Store

There are two ways you can use to disable the Windows Store

Method 1: Use Local Group Policy

  1. Hit the Windows key + R then to open the Run dialogue box.
  2. Now type gpedit.msc and click hit Enter.
  3. From the screen, enter Local Computer Policy then head to Computer Configuration.
  4. Now select “Administrative Templates”.
  5. Expand Windows Components then open “Store”. 
image 13
  1. Select “Turn off/ Disable the Store application” 
  2. Click “Edit policy setting”.
  3. Change the status to “Enabled”. 
image 12
  1. Click “Apply” and then hit “OK” to save changes and exit.
  2. Restart your PC and then check to see if this solution works or not. 

If this solution fails, please move on the next fixes.

Method 2: Fix WSAPPX High Disk Usage Using Registry Editor

Before you attempt this fix, please note that the Windows Registry Editor is not for novice computer users. Wrong alteration of values could cause serious problems to your PC. 

Also, to use this method, you must have administrator privileges to change settings on Windows.

Be very careful not to drift from the steps I provide. Also, make sure that you create a restore point if you’re not very sure of what you’re doing.

  1. Hit the Windows Key on your keyboard and then type regedit.
  2. Click on the first option to fire u thep Registry Editor.
  3. Click “Yes” to grant Admin permissions.
  4. Expand HKEY_LOCAL_MACHINE. This should be on the left panel.
WSAPPX high disk usage -image 11


  1. Go ahead and expand SYSTEM as well then navigate to CurrentControlSet and then Services.
WSAPPX high disk usage -image 10


  1. Now scroll down and select the AppXSvc folder. 
WSAPPX high disk usage -image 9


  1. Finally, double-click on the Start key and then type 4 in the data value.
  2. Click OK and restart your PC.


  1. when you reach step 4, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsStore.
  2. You’ll now be required to create a new DWORD value. This should be within the Widows Store keys. Rename it as “RemoveWindowsStore”, then set the value as “1”.
  3. Save changes and exit Registry. 
  4. Restart Windows service.

Please note that when you disable Windows Store, third-party Store apps and programs will not be installed or updated.

By any chance you want to resume installations and updates, simply re-enable Windows Store. You can achieve this by following the above methods:

  • Disabling “Turn off the Store application” or 
  • Changing the value of RemoveWindowsStore back to “0”.

Solution 2: Extend Virtual Memory To Fix WSAPPX High Disk Usage

If you are still encountering issues of high disk usage on your PC  then increasing the virtual memory processes that take up more disk can solve this problem.

Follow the steps below:  

  1. Hit the Windows key and then type  performance
  2. From the results, click on Adjust the appearance and performance of windows.
image 8
  1. From the performance options window, click on the Advanced tab.
  2. Now click on the Change button. You can find this under Virtual memory.
image 7
  1. Next, uncheck Automatically manage paging file size for all drives.
  2. Afterward,  select the drive then click on custom size. 
  3. In the Initial size text box, enter your RAM memory in MB 
  4. Enter the Maximum size preferably double the initial  RAM amount in the maximum size input box.
WSAPPX high disk usage -image 6
  1. Finally, click Set then OK and then restart your computer.

Solution 3: Check and Clean Disk Internal Error

There are two approaches you can follow if you want to check and clean disk internal error. The first method is the use of  EaseUS free partition tool and the other one is to use CHKDSK command to fix disk error if any.

Let’s have a look at what each has to offer:

Method 1: Using EaseUS free partition tool 

There are times when unknown system mistakes e.g high disk usage/ high CPU error occur when a disk encounters internal error.

For those who are still struggling with WSAPPX high disk usage issues, performing a disk check using EaseUS tool should fix your troubles. 

Here is how to go about it:

  1. Download and install EaseUS Partition Master on your PC. 
  2. Open the tool and then right-click on the partition you want to scan for error.
  3. Next, click on “Check File System”.
WSAPPX high disk usage -image 5
  1. In the next window, check the “Try to fix errors if found” option 
  2. Now click “Start” and wait until the software is finished with checking your disk.
image 5
  1. Click on the “Finish” button when everything is complete.
  2. Reboot your PC  and head over to Task Manager. Check to see if the disk usage of wsappx is back to normal.

Method 2: Using CHKDSK command

  1. Hit the Windows button and then type CMD to open the command prompt. Click Yes to provide administrative privilege. 
  2. Once the CMD terminal opens, type the following command

chkdsk.exe /f /r

WSAPPX high disk usage -image 4
  1. Wait for the command to execute fully
  2. Type Exit then reboot your PC and check if you made any progress.

The above two methods work just fine, however if you find them to be so cumbersome, you can use DiskGenius software to check and repair bad sectors.

See the steps below:

  1. Install DiskGenius and launch it.
  2. Go ahead and select the disk that you want to scan for bad sectors. This should be on the left pane.
WSAPPX high disk usage -image 3


  1. Now click Tools > Verify Or Repair Bad Sectors and then click the Start Verify button.
WSAPPX high disk usage -image 3


  1. Click the Repair button if bad sectors are found after scanning. 


Checking of bad sectors on your disk is a read-only process. It does not damage data but a bad sector repair process will affect info/data stored/near bad sectors therefore ensure that you backup files.

Solution 4: Scan Your Computer to Check Virus

Viruses could slow down your PC and cause WSAPPX high disk usage. Don’t ignore running a scan for viruses because this could be the only breakthrough once the issues are fixed.

  1. Run anti-virus software  available on your PC. If you don’t have any, be sure to check out some from this link here.
  2. Click on the appropriate scan button to fully scan your computer disk and allow it to remove any suspicious files.
  3. Once everything is set, reboot your PC, check to see if anything changed.

Solution 5: Troubleshoot in Clean Boot State

Troubleshooting your PC in clean boot state is another attempt you can try out to resolve the wsappx high CPU usage issue if the other ways didn’t come to the rescue. 

When performing a clean boot, Windows will only run essential drivers ideal for settings and startup programs.

To manually resolve the wsappx high CPU or high disk usage issue from startup, follow the instructions below:

  1. Hit the Window Key on your keyboard and then type MSConfig. 
  2. Hit the Enter button to fire up the System Configuration Utility.
  3. Navigate to the General tab and click on the “Selective Startup” option.
  4. Afterward, ensure that you check the “Load system services” checkbox then “Use original boot configuration” and click “OK” to continue.
image 2


  1. Move on and go to the Services tab. From here, select “Hide All Microsoft Services”. 
  2. Click “Disable all” then click “Apply” and click  “OK” to save the changes you just made
WSAPPX high disk usage -image 1


  1. Reboot your computer so that the system can execute a Clean Boot. 
  2. Once the issue is fixed, repeat the above instructions but this time, uncheck “Load System Services”.
  3. Save all changes and then reboot the computer once more.

Solution 6: Update Device Drivers

There are several ways you can use to update device drivers on your PC. One, you can do it manually or you can use a driver update tool. I will take you through both ways so that you can choose the convenient method for your needs.

Let’s get to it:

Method 1: Update the device driver

  1. Hit the Windows Key and then type “device manager:
  2. Select Device Manager from the list of options displayed.
  3. You will see a list of drivers, expand any category and find those that have a yellow exclamation mark.
  4. Next, right-click the driver you’d like to update.
WSAPPX high disk usage -update driver
  1. Select Search automatically for updated driver software.
  2. Select Update Driver.

If Windows doesn’t find a new driver, you can try looking for one on the device manufacturer’s website and follow their instructions.

Alternatively, you can uninstall and then reinstall the driver afresh. Here is how to go about it:

  1. Hit the Windows Key + X
  2. From the menu that appears, select Device Manager.
  3. Right-click on the device driver, and select Uninstall.
  4. Restart your PC and it will be installed automatically.

Method 2: Use Driver Easy

The WSAPPX high Disk usage may be caused by incompatible or faulty drivers. Using Driver Easy could help you curb this problem once and for all.

  1. To do so, download and install Driver Easy. This tool will automatically scan your computer system then find the correct or matching drivers for it. 
  2. Run Driver Easy and then click the Scan Now button. 
  3. This tool will then scan your PC and detect any problematic device drivers. If you are using the premium version, you can select the Update All button. However, if you are using the free version, install one driver at a time until you finish the process, restart your PC and that will be it.

Solution 7: Perform System Restore or System Image Recovery

If you have a system restore point or system image created on your PC, we can use it to roll back your computer to a state when it was working just fine.

Option 1: System Restore

Use the following steps to perform a system restore:

  1. Hit the windows key then type Control Panel and hit Enter to open the Control Panel screen.
  2. Type “recovery” 
  3. Click on “Recovery” to continue.
  4. Now choose “Open System Restore” then click “Next”.
  5. Choose the time to restore your computer. This should be a time when your PC was working just fine.
  6. Confirm the restore point and click “Finish”.

Check if the issue is fixed.

Option 2: System Image Recovery

If you have a recent Windows 10 system backup then here is when it becomes of use. Here is how to perform system image recovery.

  1. Hit the windows key on the keyboard then press “shift” and then click “restart” at the same time to enter the WinRE.
  2. Select “Troubleshoot”. This is under the “Choose an option” screen,
  3. Click “Advanced options” then select “System Image Recovery” in the “Advanced options”
  4. Select the latest system image from the window that pops up or an image backup that enables Windows 10 shut down. And then click “Next”.
  5. Follow the on screen prompts in order to restore your PC. Click “Yes” when you see a warning window for formatting pops up during the process

Bonus Fix: Check For Windows Updates

It happens that if your Windows is out of date, problems such as WSAPPX high disk usage could occur. This is because the latest supportive programs might not be installed or properly configured. Ensuring that you have the latest version of  Windows installed on your PC could be the breakthrough.

Check for updates for your Windows using the steps below:

Windows 10 Users:

  1. Hit the Windows key then type the “Settings” to open the Settings window.
  2. Click Update & Security then click on Check for updates.
  3. Next, click on Install the updates if there are any.
  4. Reboot your PC and see if all works well.

Other versions of Windows:

  1. Hit the Windows key + R on the keyboard simultaneously. This will open the run dialogue box.
  2. Once it opens, type control and click OK.
  3. Click on the Windows Update in Large icons option.
  4. Next, click on the check for updates option.
  5. Install the available updates then restart your PC.


Did this article help you fix the WSAPPX high disk usage issue? Let us know which steps helped you and if possible, the type and version of Windows you are using.

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Fix This Site Can’t be Reached The Connection Was Reset

It is annoying when trying to load a page, and it doesn’t load when you want. It is common to leave a page that takes a long time to load or presents an error message like “this site can’t be reached and the connection was reset.” This error message has been rampant but don’t worry because today I am going to take you through the various ways to resolve the issue.

Usually, this error message is seen when you try to open a site that is unreachable. One possible reason for that could be with the page you are trying to load.

Sometimes, if you don’t receive the error message as in the title, you will see something like: ‘ERR_CONNECTION_RESET’ error.

After reviewing some user responses, I found out that most of us rush into resetting our routers. However, even after doing so, the problem was not fixed.

So, what should you do? There is only one way to find out. Keep reading.

How to fix this site can’t be reached

After analyzing this error, I managed to find 12 working solutions that will help you fix this problem. However, before you can attempt any fix, make sure that you create a restore point just in case something goes wrong.

Solution 1: Open another site

When you run into this kind of error, it is important to try opening a different website. This will help you to figure out if the previous site has a problem or there is another problem.

  1. To do this, open your preferred browser and then open a new tab.
  2. Type in the URL of another website to check if it will load fast.

Depending on how the new site loads, then you can tell where the issue is. For instance, if the new site opens just fine, the previous site has a problem and you need to contact or notify the site administrator.

Solution 2: Clear your browser cache

Cached website content can also another issue that can lead to the appearance of this site can’t be reached the connection was reset error. Clearing the browser cache and cookies can help stop the problem.

Based on your browser, the steps to clear your cache may vary.

In this method, I assume you are using the Chrome browser. If so, follow the steps below:

  1. Click on the menu icon on the top right-side(the three dots) of your page then
  2. Click on Settings from the menu that appears
  3. From the settings page, you will see several columns. We wull be using the options in the Privacy and security column. Click on the first option “clear browsing data.”
Privacy and security
  1. You’ll see a popup menu with the Basic and Advanced options. Under the basic option, you can clear browsing history based on time range; From an hour to All time. Check the box next to the categories Browsing History, Cookies and other sites data or cached images then click on Clear data.
this site can’t be reached the connection was reset -clear the cache

If you decide to use the Advanced options, you will see similar options to those in the Basic options but with additional categories like Passwords and other sign-in data, Autofill From data, Site settings, and Hosted app data. Simply check the box next to the data you would like to delete then click on the Clear data button as indicated above. Afterward, try to open the site again.

If the problem persists, proceed with the next fix.

Solution 3: Check if the site is down

If you don’t want to run many troubleshooting checks in order to find out if the site is down or not, this method is the quickest check you can use.

Using Downdetector, you can quickly check if the site is really down or not. However, only popular sites and apps that are already indexed by search engines will appear here. Just paste in the URL of the site that is causing you problems and hit the Enter key on your keyboard.

this site can’t be reached the connection was reset -downdetector

Solution 4: Run or Disable Antivirus and Firewall

A threat from a false virus or trojan can hinder a site from opening. The antivirus on your machine may be acting in response to the threat. You need to run a scan to see if the threat holds water using Malwarebytes and antivirus.

Also, as much as the antivirus protect your PC against viruses, it can block a site that has a malware threat as well. Sometimes, even if the website is safe, antivirus programs can block them at their will too.

Download the Malwarebytes app, install it on your PC with adminstrator privileges. Launch it to perform a scan and your issue should be resolved afterwards.

Note that sometimes you might run the malware check and still find nothing. If this is the case, disable the antivirus and check if the site loads as you expect.

If it does, whitelist the domain then continue to browse peacefully which will depend on the antivirus you are using.

Solution 5: Use incognito mode

All browsers (Chrome, Firefox, Edge or Brave) have the incognito mode. What the incognito mode does is that it makes your browsing private. When a browser is in incognito mode, all plugins are usually switched off and the installed extensions do not save the browsing history.

To open an incognito tab or window in Chrome;

  1. Click on the three vertical dots at the top right corner.
  2. A menu will pop out, when it does, click on the “New incognito window” option. This will open a new window where you can enter the website URL that was causing this site can’t be reached error. Alternatively, open your browser and hit Ctrl + Shift + N on the keyboard to quickly open an incognito tab or window.
this site can’t be reached the connection was reset -incognito window

Well, now that all extensions are blocked, you can try loading the site again. The problem could be that one of the extensions (ad-blockers or proxies) might have been interfering with the site.

The above steps should now fix the err_connection_reset error.

Solution 6: Try a different browser, ISP and device

Perhaps using a different browser other than the one you have been using could bring a new result. “This site can’t be reached error” might occur due to a recent update, extension or bug. Using a different browser is likely to clear the air and bring a limelight to the issue.

using a different browser

Also, a different device or internet connection can open a site that shows err_connection_reset. If you switch devices or change your connection and the issue gets resolved then there is no reason to think that the site has an issue. You will have to contact your ISP provider for assistance if your connection has an issue.

If you are opening a site on your mobile device, remember that not all websites have a mobile-friendly version. Most websites never load on mobile devices and you will always get an error each time you try. It will be wise if you open the same site from a desktop and see if you resolve the issue.

Solution 7: Check Proxy Settings

Proxy settings are responsible for the ‘ERR_CONNECTION_RESET’. A specific site can be blocked by a proxy server which may have been manually set or configured by an app.

To check proxy settings, follow the steps below:

  1. Launch the Startup menu and then select the Control Panel.
  2. Once the control panel window opens, then search for Internet options.
this site can’t be reached the connection was reset -Internet Options
  1. Under Connections Tap on LAN settings 
err_connection_reset -LAN Settings
  1. Under the proxy server, uncheck the box next to the option, then Save.

Solution 8: Try Using a VPN

Some websites are unreachable from certain parts of the world or regions. In some cases, some countries ban certain websites so you will always get the message, “this site can’t be reached.” You are likely to blame your government or ISP, but there is nothing you can do about it. 

However, the use of a Virtual Private Network (VPN) will give you access to any site banned or not. Some browsers like Opera have a free VPN that gives users unlimited browsing. If you are able to use the browser then do so and see if you still get the ‘This site can’t be reached or The connection was reset’ error.

Solution 9: Troubleshoot your Network

So far, all signs may be pointing at you, meaning the issue is on your end. So, the only way to figure out or fix this issue is to perform a network troubleshoot.

To do this:

  1. Open Settings by Pressing on the Windows key + I
  2. Once the settings window opens, search for Find and fix network problems.

Solution 10: Troubleshoot your Network Adapter.

  1. Simply launch the Start menu and search for the Device Manager.
  2. Expand Network adapters by double-clicking on the option then right-click on your adapter to choose Update drivers.
  3. After that, try to open the site again. If it doesn’t open, go back to the Device Manager and tap on the Uninstall device. Physically unplug the adapter you are using, reboot your computer then go to the manufacturers page to download the latest drivers if they don’t install automatically after reboot on Windows.
  4. If you are doing manual installation, you may be prompted to connect the adapter in the process. Go back to the Device Manager and right-click on it and a pop up menu will appear. Select Properties.
  5. Locate Power Management then uncheck Allow the computer to turn off this device to save power and try loading the site again.
  6. Tap on Advanced then choose Apply Repairs Automatically and Tap on Next.
  7. Follow the on-screen guide from there and see if you will be able to fix this site can’t be reached the connection was reset error.

Solution 11: Try Google DNS

Troubleshoot ‘This site can’t be reached error’ using the free Google DNS server can help you fix the problem in question.

To do this:

  1. Press the Windows key + R to Launch the Run box.
  2. In the Run dialogue box, type ncpa.cpl then hit the Enter key.
  3. Double click to launch your network adapter then choose Properties from the popup that will appear.
Fix This Site Can’T Be Reached The Connection Was Reset Error 11
  1. Double-click on Internet Protocol Version 4 then type the following values:
  • Preferred DNS server:
  • Alternate DNS server:
  1. Tap OK and Save everything. Now try loading the site again.

Solution 12: Rewrite TCP/IP Registry Keys

  1. Launch the Startup menu and search for Command Prompt and open it with Admin rights.
Fix This Site Can’T Be Reached The Connection Was Reset Error 16
  1. Run the two commands below, one at a time, then restart your computer.

netsh int ip reset

netsh Winsock reset

Fix This Site Can’T Be Reached The Connection Was Reset Error 17


This site can’t be reached the connection was reset or err_conncetion_error is common and it can be resolved by the above methods. Microsoft has taken note of the same and has written a lengthy guide on troubleshooting network related issues that you can follow to try and resolve this error. 

I believe that you now know the various ways on how to fix this site can’t be reached error. In case these fixes messed up your configurations, you can use the restore point you created earlier to restore your system.

[SOLVED] Android.Process.Media Has Stopped Error

I cannot say much about the Android operating systems because everyone knows how good it is. People like android phones because hey have an intuitive user interface and the fact that it has a variety of features and applications makes it incredible. However, it also has its fare share of problems and one of them is the latest has stopped.

There is no need to panic if you are facing this error on your device, this article will clearly explain what exactly causes this error and how to fix it safely.

Why does “unfortunately has stopped” error pop up?

The has stopped is a common problem which can be caused by several factors.

Some of the common reasons behind its appearance are:

[tie_list type=”plus”]

  • Shifting from one custom ROM to another.
  • Failure in firmware upgrade.
  • A virus/malicious attacks.
  • App crashes
  • Application restore using a Titanium backup
  • Failure of the download manager and the media storage


How to fix “unfortunately has stopped”

There are several actionable fixes you can try on your device and see if you’ll be able to fix this problem.

Several android users have managed to have their phones fixed without the support of a technician and so I would suggest you give a try too. Just make sure that you don’t skip a step and if one doesn’t work for you, go ahead and try the next solution.

Let’s get started.

Solution 1: Clear Android Cache and Data

Cached data can be a huge factor that can trigger this type of error message on your smartphone. Clearing the cache and data stored in different applications can work out the magic to fixing the error.

Follow the instructions below to clear cache and data for Google Services Framework and Google Play Store.

  1. Open the app drawer and then tap on the Settings icons.
  2. From the next window, tap on the App Settings section and then tap on ‘Installed apps’. has stopped -installed apps
  1. Now scroll through and tap on the ‘Google Services Framework.’ has stopped -google services framework
  1. Select the clear data option and finally clear cache.
Clear cache

The above process will help you to clear the Google Services Framework Data and cache. Now the next step is to clear Google Play Store data and cache. See the instructions below.

  1. Repeat steps number 1 and 2 above.
  2. However, this time tap on Google Play Store instead of Google Services Framework.
  3. Next, tap on clear data and clear cache.
Clear playstore data has stopped
  1. Now, after clearing the cache, head back to the app settings for Google Services Framework and then select ‘Force Stop’ and again clear cache.
  2. Finally restart your Android phone and then check if you’re able to Fix Android.Process.Media Has Stopped Error or not.

Solution 2: Disable Google Sync

Before attempting anything on this method, you will first need to backup all your data.

If you’ve already backed up everything …

  1. Open the apps tray and then go to Android Settings.
  2. Scroll down and select Accounts.
  3. Tap on Sync and then tap on Google.
  4. Now make sure that you un-check all the sync options for your Google account. has stopped  -disable sync
  1. Shut down your phone and power it on after 30 seconds.

That’s all you had to do and now the keeps stopping error should be long gone.

Solution 3: Disable Media Storage and Download Manager

If the above fixes haven’t materialized, clearing the cache and data for your ideal Download Manager and Media Storage could do the magic.

This method has turned out to work for most users. See the instructions below:

  1. Go to Settings and then tap on the App Settings section.
  2. Next, select ‘Installed apps’.
  3. Now tap on the three-dot menu icon on the top right corner of the screen.
  4. From the list of options, select ‘Show all apps.’
Show all apps- has stopped
  1. Navigate through and tap on Media storage or Download manager app.
  1. Finally, tap on Force stop on both options the Media storage and Download manager and now your problem should be fixed.

Solution 4: Enable Sync Settings Again

If the error persists, you can try re-enabling the Sync settings and see if you will manage to fix it.

To do so, follow the following guidelines.

  1. Go to Settings and then tap on App Settings section.
installed applications
  1. Enable Google Play Store, Google Services Framework, Media Storage and Download manager.
  2. After that, go to Settings again then navigate to Accounts
  3. Select Sync and then tap on Google. Turn on the sync for your Google account from the next screen. has stopped  -enable sync
  1. Restart your smartphone and check to see if you’re able to resolve the has stopped error.

If the error persists, check out the next solution.

Solution 5: Resetting App Preferences

  1. Start by opening the Settings app on your Android device.
  2. Tap on App and then select installed apps.
  3. On the top-right corner, tap on the three dots icon then select ‘Reset app preferences’.
Reset app preferences
  1. While on the preferences screen, tap on Reset App Preferences and now the issue should be fixed.

Solution 6: Clear contact and contact storage data

If the error is still popping up even after following all the above fixes, you can try clearing the contact storage.

Please note that these steps may delete your contacts and so you should back them up.

This fix is important because if your contacts cannot be synchronized with Google, then you will run into the unfortunately has stopped error. Although it seems like a minor thing, it can trouble you so much.

  1. Go to Settings then select Application Manager or Apps.
  2. Select the Installed Apps option and then tap on the three dots icon on the top-right corner.
  3. Tap on show all apps.
  4. Look for “Contacts” and “Contacts Manager” and tap on it. has stopped -clear contacts
  1. Go ahead and clear both cache and data of these apps.
  2. Once that is done, use the above-mentioned steps to clear the cache and data for the ‘Contacts and dialer’ app.
  3. Restart your phone and see if you’re able to fix the Android.Process.Media has stopped error, if not then continue.

Method 7: Update Firmware

Updates are usually key when it comes to the functionality of the operating system. Doing an update turns out to be a viable solution to this problem as it comes with a lot of bug fixes.

Let’s get to it. Make sure that you have a stable Wi-Fi or internet connection before moving on.

  1. Open the settings app on your phone and then scroll down and tap on About Phone. has stopped  -update firmware
  1. Now select ‘System update/Software update’.
  2. Next, tap on ‘check for updates’.
  3. Be patient until your phone downloads the latest updates.
  4. When the process is complete, your phone will automatically reboot. If it does not, restart it manually and see if the problem persists.

Method 8: Factory Reset

When the above solutions fail to work, the only option that remains is to factory reset your phone.

However, this method is risky because it will wipe all your stored data. But you can avoid loosing your data if you back it up in a safe place.

When you perform a factory reset, your device will be restored back to normal (default state it was when you first bought it) and that’s how you’ll manage to fix unfortunately has stopped on your android device.

Watch the video below for actionable steps on how to reset your android phone.

Concluding Lines

I believe that by now you have resolved the issue and that you know how to fix unfortunately has stopped.

If you are still having the same problem, please let us know so that we see how we can help. Also for those of us who managed to fix it , how was the process? Easy, fair, or complicated? Share your thoughts with us.

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How To Change 24hr to 12hr in Windows 10

So are you finding it hard to change the time format from the 24hr to 12hr clock system in Windows 10? Well, don’t worry about a thing because in this article, I am going to take you through the entire process for achieving just that.

We come from different regions and some of us find it easy to read digital clocks in the military/ 24hr format but a lot of people prefer 12-hour clocks. 

By default, Windows 10 uses the 24-hour format but we can make the changes that we want in the Settings app. 

Without wasting time, let’s get started.

Changing 24hr To 12hr Format

  1. Hit the Windows Key on your keyboard and type Settings
  2. Hit Enter Key to open the first option that will be displayed
  3. From the next window, click on the Time & Language option.
change 24hr to 12hr - time and language
  1. Once the next screen opens, click on Region. This should be on the left panel.
select region -change 24hr to 12hr
  1. Now click on Change Data Formats under Regional Format Data
  1. You’ll be taken to another screen where you can use the drop down arrows to change the time format to whatever suits you. If you prefer short time then for my case, the 24-hour system will be 09:40 AM or 09:40 while the long time will be 09:40:07 AM or  09:40:07. The other two formats are 12 hour systems.
data formats
data formats 2

You can follow the same procedure if you want to change from the 12  hour clock to the 24hr system.

I hope this has helped you change 24hr to 12hr in WIndows 10.

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How to Fix Android Phone Not Recognized On Windows 10

It is common to encounter problems when you connect your android phone to your Windows 10 computer. You may want to transfer or access data from either of them. Some android devices and Windows 10 may not connect straight away, which brings us to the purpose of this post today. We will find solutions to fix android phone not recognized on Windows 10.

Possible solutions to Fix android phone not recognized on Windows 10

Before you do anything on your computer, make sure you create a restore point first just in case something goes wrong.

Solution 1: Check USB connection to a computer

First, you need to connect your android phone as a Media device (MTP) to the computer. Below are steps to guide you.

  1. Unlock your Android device and navigate to Settings then Storage
  2. On the top right corner, select the more icon then select the USB computer connection from the dropdown menu.
android phone not recognized on windows 10 -comp connection
  1. A list of options will display, just tap on Media device (MTP).
android phone not recognized on windows 10 -mtp
  1. That is it, your Android device should be recognized by your computer.

With some Android devices, you may be prompted to switch between different connections several times before your computer recognizes the device. So, follow the instructions above and if you get additional redirects, carry them out, and connect your device. 

Solution 2: Install MTP USB Device driver

The android phone not recognized on Windows 10 issue may be caused by driver issues. So, perhaps an update of your drivers might change everything. Follow the steps below to update your drives.

  1. Tap on the Windows Key + X then select the Device Manager
android phone not recognized on windows 10 -device manager
  1. Locate and right-click on your Android device and select Update Driver Software. Search automatic for drivers.
search automatically for drivers
  1. You can download a driver updater tool, and your updates will be automatic.
  2. Tap on Browse my computer for driver software.
  1. Click on pick from a list of device drivers on my computer.
  2. The next screen will have a list from where you should select MTP USB Devices then tap on Next.
  3. Your Android device should now be recognized after installing the driver.

Solution 3: Download and install Media Feature Pack for N and KN versions of Windows 10

As earlier mentioned, to transfer files between a computer and an Android device, the MTP protocol is necessary. There is a relation between MTP protocol, Windows Media Player, and some Windows 10 has no Windows media player. 

Thus, the related technologies of Windows Media player such as MTP protocol are not supported. You need to download and install the Media Feature Pack for N and KN versions of Windows 10 if your Windows 10 version does not recognize Android devices.

Solution 4: Change the USB cable to fix android phone not recognized on windows 10

android phone not recognized on windows 10 -usb cable

Make sure to use the original USB cable that came with your device for any connections. If it’s not, switch the wire as some USB cables are specifically designed to empower not transfer files. You could be using one like that, and that’s why your Android device is not recognized. Try using a different USB cable to connect your Android device or use the same USB cable to connect to a different computer and see the outcome.

Solution 5: Uninstall Android drivers

It is a possibility for your Android device not to recognize because your drivers are not up to date or not correctly installed. To fix Android phone not recognized on Windows 10, we recommend that you uninstall your Android drivers following the steps below.

  1. Using the original USB cable from your device, connect it to your computer, and launch Device Manager.
  2. Under Device Manager, identify your Android device. Its location is under Other Devices or Portable devices section. The location might vary depending on your computer.
  3. Right-click on the device then select Uninstall.
uninstall driver
  1. Once the uninstallation is complete, disconnect your Android device.
  2. After a short while, reconnect your Android phone and wait for Windows 10 to install the drive once again.
  3. Your Android phone should now be recognized.

Sometimes Windows may not identify and download some drivers. If the above guide did not fix Android phones not recognized by Windows 10, check out this guide to properly install Android drivers.

Solution 6: Connect your Android phone as a USB Mass Storage device

Follow the steps below to connect your Android phone as a USB Mass Storage device.

  1. From your open Phone Settings > More Settings.
  2. Select USB utilities then click on Connect Storage to PC.
  3. You may be prompted to unplug and plug your Android device for necessary drivers to install. Besides, you might also be asked to turn off USB debugging.
  4. Once these steps are complete, check to see if your Android phone is now recognized.

Solution 7: Enable USB debugging

USB debugging has sometimes been reported by users to fix Android phones not recognized by Windows. Follow the following steps to assist you in enabling USB debugging on your Android phone.

  1. Open Settings and click on Developer Options.
  2. You may receive a warning message, select OK.
  3. Now enable Developer Options and look for USB debugging.
  4. Another warning message will appear, select OK to remove it.

For Android 4.2 or newer versions, USB Debugging is not so easy to find on your device. But, these steps will help you enable USB Debugging.

  1. Open Settings and select About phone.
  2. Scroll to find Build Number and tap on it seven times.
  3. Once done, you will now be able to turn on USB Debugging.

Now your Android device should be recognized because you have enabled USB debugging.

Solution 8: Turn on Airplane mode

Users have reported fixing Android phones is not recognized by Windows 10 by simply turning on Airplane mode. Your computer should now recognize your Android phone, and you can transfer files without problems. Remember to turn off the airplane mode once you complete your file transfer.

Solution 9: Reboot your Samsung phone into ODIN mode

Only Samsung devices have access to ODIN mode. But be warned that with ODIN mode in charge, it is the same as flashing your phone, and it can cause permanent damage to your phone. The steps below will lead you to access ODIN mode.

  1. Hold down simultaneously the Volume Down + Home + Power and turn on your phone.
  2. Press on Volume Up.
  3. Connect the phone to your PC, and the necessary drivers will begin to install.
  4. Open your phone, remove the battery then start it usually.
  5. Confirm if your Android phone is now recognizable by Windows 10.

Solution 10: Install KIES software / use USB 2.0 ports

The KIES software can fix your Android phone not recognized by Windows 10. Download and install the software to your Samsung phone as it only works for them. Update: Samsung KIES is now part of the Samsung Smart Switch. 

Also, according to users, plugging in a USB 2.0 port instead of a USB 3.0 can fix issues with Windows 10. The USB 3.0 might be slow, or not recognized. So, such problems can trigger the Android not recognized issues, and you need to fix that first.

Solution 11: Reinstall Composite ADB Interface

Problems with Android Composite ADB Sometimes, Windows 10 doesn’t recognize your Android phone due to issues with Android Composite ADB Interface. You can reinstall the software by following these steps:

  1. Open Device Manager, locate Android Composite ADB Interface. The device could bear a different name like ACER Composite ADB Interface
  2. When you find Composite ADB Interface, right-click on it and select Uninstall.
  3. Check the box next to Uninstall driver software for this device.
  4. Restart your computer, reconnect your Android device, and see if it is now recognized. If it is not, proceed to the next step.
  5. Download and install USB Driver from Google to your computer and mark the location as you will need it later.
  6. Open Device Manager then tap Scan for the hardware changes tab.
  7. Look for Composite ADB Interface and right-click on it.
  8. Click on Update Driver Software.
  9. Select Browse my computer for driver software.
  10. Remember the location of Google USB driver you earlier extracted, then check the option Include subfolders.
  11. Tap Next to install the driver.
  12. Press the Windows Key + X to open the Command Prompt as administrator from the list.
  13. Once the Command Prompt displays, type the following then hit Enter after each line:
ADB kill-server

After you hit Enter, do the same after each of the following

ADB start-server
ADB devices

Microsoft and Norton approve the TweakBit’s Driver Updater, and it can automatically download and update all the outdated drivers on your PC. Your PC will be protected from possible permanent damage by wrong driver versions. 


The above solution works for Android 5.0 and newer versions. Also, it should work with older Android versions too. According to some users, you may not need to download USB Driver from Google, as following the steps above will mostly fix the problem.

Solution 12: Clean cache and data for the External Storage and Media Storage system app

This solution works well on Android 6 devices, but you can try for older Android versions. The following guidelines will assist to delete cache and data for External Storage and Media Storage app.

  1. Go to Phone settings then Apps.
  2. Select the three dots at the top right corner then choose Show system apps.
  3. Choose External Storage and Media Storage app then select delete cache and data.
  4. Restart your phone then connect it to your PC after deleting the cache and data.

Solution 13: Clean cache and data for the External Storage and Media Storage system app

This solution works well on Android 6 devices, but you can try for older Android versions. The following guidelines will assist to delete cache and data for External Storage and Media Storage app.

  1. Go to Phone settings then Apps.
  2. Select the three dots at the top right corner then choose Show system apps.
  3. Choose External Storage and Media Storage app then select delete cache and data.
  4. Restart your phone then connect it to your PC after deleting the cache and data.

Solution 14: Sync your Android phone to your PC with a 3rd party app

This solution has worked for some users. Install a sync app to help your PC recognize your phone functionalities. The tools below will work on your PC to recognize your Android device.

[tie_list type=”checklist”]


Note: You can download and install immediately from the official websites. These two tools are the best apps on the market to synchronize and transfer data from both Android and IOS to PC. 


With so many reasons why Windows 10 may not recognize your Android device. Download and install Media Feature Pack for Windows 10 or updating your drivers will fix android phone not recognized on Windows 10. Hopefully, the above solutions help fix the problem. Please let us know which one worked with which Android device and thank you for reading.

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Your System is Heavily Damaged by Four Virus (SOLVED)

Your system is heavily damaged by four virus is a deceptive spam message displayed on your browser. Users are redirected to these sites inadvertently by intrusive ads from untrustworthy websites or Potentially Unwanted Programs(PUPs). Although they appear real, they are fake errors. PUPs imitate legit brands like Microsoft or Windows, which easily lure users.

PUPs scare users to take action immediately and resolve the ‘system is heavily damaged by four virus.’ Users are cautious that if the virus is not dealt with promptly, there can be adverse outcomes like data being stolen by hackers unless the infection is resolved. 

A user needs to perform the right action to restore the security of the damaged system like the provided technical support or scan the link. Mostly, a user is asked to purchase the PC Smart Clean up other malware to ‘secure’ their system. But these warnings are fake tactics to extort money from uninformed users by presenting non-existing services.

How the Tech scam “Your system is heavily damaged by (4) Four virus” spreads.

Regrettably, there will always be pop-up messages on your browser, and problems can only start when you click on them. If you are receiving fake alerts, it is because you opened a malicious link or downloaded an unwanted program. 

In the middle of March 2018, users reported a new version of your system is highly damaged by four virus. The potentially malicious virus is otherwise known as the Four Virus, an infection that is widespread in Android, iPad, and iPhone Operating systems. Tablet and smartphone users may get a different type of message stating “Your battery is badly damaged by four virus. The image below displays how the scam pop-ups appear on your PC “Your system is heavily damaged by (4) Four virus” 

“Your system is heavily damaged by (4) Four virus” Scam Pop-ups

Cyber-crooks design scam sites and they will appear on your browser if Adware controls it. When the browser is controlled by any Adware, they can be redirected to such scam sites, that are designed to cyber-crooks which pry on a user’s cautiousness to keep their system safe by installing fake software. No matter what these pop-ups show, they do not indicate any present problems in your system neither does the message come from Microsoft or Windows, Mac, or Apple.

Anytime a pop-up appears on your browser, ‘Your system is heavily damaged by (4) Four virus!’ it is prudent not to click on it. Close the page and if you are redirected to similar pages, scan your computer to find any Adware program and remove it following the steps below to get rid of the program.

Why you should remove “Your system is heavily damaged by (4) Four virus” virus

The tech scam “Your system is heavily damaged by (4) Four virus” is the doing of cybercriminals with the intent to defraud users while offering fake services and exposing your system to malware. The artificial tools they fool you into installing can allow remote access to your computer and collect data. The pop-ups bother you always on your browsing screen but remember, and they are nothing but a scam. Don’t be fooled into clicking on them, or call the support numbers provided.

Some of the possible effects of these pop-ups are browser crash down, initiating of other suspicious programs, hijacking browser performance as well as slow it down. Below is a guideline for complete removal of this scary threat “Your system is heavily damaged by (4) Four virus” from your computer.

Use Anti-Malware to Scan And Remove “Your system is heavily damaged by (4) Four virus” on Windows OS.

Among all security programs available, SpyHunter is an advanced threat detection technology. Remove any sort of Adware/PUPs, Browser hijackers, Trojans, Rootkits, Fake system optimization tools, worms, and rootkits. SpyHunter will remove the threat and any unfounded programs, vulnerability, or rootkits attacks and also provide rigorous 24/7 protection.

SpyHunter is efficient and lightweight, taking only 12% of the CPU space. Its user-interface is simply designed for use by beginners and advanced users. Also, the features on SpyHunter require less user-monitoring custom scan options, system guards, and 24*7 support. Keep SpyHunter active on your computer as a measure to add an extra security layer to protect your computer system from any attacks.

Instructions To Download And Install SpyHunter 5

  1. After downloading “SpyHunter-Installer.exe”, double-click on the file to launch it. The data is at the bottom left corner of your browser.
  2. On the dialog box, select “Yes” under the “User Account Control.” 
  3. Select the language you prefer then tap “OK.” 
SpyHunter 5 Installation Step 1
  1. To move to the next installation process, click on “Continue.” 
SpyHunter 5 Installation Step 2
  1. Read through the “End User License Agreement” and “Privacy Policy” then tap on “Accept” to agree.
  2. Tap the “Install” tab.
SpyHunter 5 Installation Sttep 4
SpyHunter 5 Installation Step 5
  1. The installation process will commence. It may take a few minutes, so you need to be patient.
  2. Once the download process is complete, select the “Finish” button for a successful installation of the program.
SpyHunter 5 Installation Step 6

Note: The software might ask for some information to start. So, provide your details.

How to Perform System Scan using SpyHunter

  1. Once the SpyHunter 5 Anti-malware program downloads successfully, it will launch automatically. If the SpyHunter icon is not visible on the desktop, tap on “Start” → “Programs” → Select “SpyHunter”.
  2. Launch the scan by clicking on the “Home” button then select the “Start Scan Now” tab. The search and for scanning for threats, malware, unwanted programs, rootkits, and system vulnerabilities will now begin. Start Scan For “Your system is heavily damaged by (4) Four virus”
Start Scan For“Your system is heavily damaged by (4) Four virus”
  1. Once the scan is complete, a report with a detailed result, system errors, vulnerabilities and malware will be presented. Result For “Your system is heavily damaged by (4) Four virus”
Result For “Your system is heavily damaged by (4) Four virus”
  1. The results by SpyHunter 5 will be in categories depending on what is found such as “Malware“, “PUPs” (Potentially Unwanted Programs), “Privacy, Vulnerabilities, and Whitelisted objects,” as they appear below:
Click To Remove "Your system is heavily damaged by (4) Four virus”
  1. Select Remove “Your system is heavily damaged by (4) Four virus” and follow the instructions below:
  2. Check the box next to the category you wish to remove. You can also select or deselect any of the objects displayed in the “Malware, PUPs or Privacy” buttons. 
Press Next To Clean You PC

Note:  SpyHunter will securely place all the objects you select for removal in  “Quarantine”. Also, if you wish to restore any objects you previously removed, the SpyHunter’s “Restore” feature is what to use. Click on the “Malware/PC Scan” tab, then tap on the “Quarantine” tab. While in the “Quarantine” you can select the checkbox on the left of the object to restore. Here is a review of SpyHunter 5.

Manual removal of “Your system is heavily damaged by (4) Four virus” on Windows OS ( Recommended For Advanced Users)

The manual process to remove “Your system is heavily damaged by Four (4) virus” using the steps below will need caution to avoid confusion to readers. Perform the instructions one after the other and follow the links. You can print out the directions or open them from another uninfected PC or computer. Below is the guideline for manual removal of the four virus on Windows OS.

1. Make sure your Computer is on “Safe Mode With Networking

2. Next, remove the problematic programs affected by “Your system is heavily damaged by (4) Four virus” from your browser and reset them:.

3. Remove the pop-up virus message “Your system is heavily damaged by (4) Four virus” from Operating System

  • Uninstall all the suspicious programs from the control panel.
  • Delete the unwanted programs From Scheduled Tasks
  • Registry key cleaning (Registry backup)
  • From task manager, disable Auto-Startups for the apps

 4. Do a clean up of temporary files and delete “Your system is heavily damaged by (4) Four virus” and unwanted programs that might be left within the task manager.

  • Deleting the process running from Task Manager and removing the program from its file location
  • Delete Temp Data and Prefetch

5. Restrict Browser To Open The Tech Scam Page.

6. Run a Full System Scan To Remove “Your system is heavily damaged by (4) Four virus”

Note: The full system scan step is vital to remove “Your system is heavily damaged by (4) virus. A complete system scan automatically detects and eliminates the Adware from your system. All the above steps need a technically sound person as recommended by security experts. Carrying out the manual removal process requires good knowledge in system utilities to keep your device away from harm’s way. 


You can also remove a virus that damages your system with Reimage . and Malwarebytes. Like SpyHunter, they scan and detect all threats in your system, their files, and any other data related to them.

Terminate browser-based scams by exiting the window. Tech scams mostly come from free sites and if you get regular redirects to these sites, clean up your browser. Also, do a full system scan to rid the device of any malware. 

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