What is acrotray.exe? How to remove or fix acrotray.exe

What is acrotray.exe? Is it a safe file or is it a virus? How do I remove it from my PC? These are some of the questions I have been encountering over time. To start with what is, acrotray.exe is simply an executable file, a component of Adobe Acrobat DC program.

The file was designed and developed by Adobe Systems Incorporated.

From the stats and reports concerning this file, its size on disk is usually about 2.29 MB.

When you come across the .exe extension on any file, know that that particular file is an executable file. This file extension usually represents an executable file.

There are some bad executable files and therefore, in some cases, such files can damage your personal computer.

If you want to know more about this file, continue reading and you will whether the acrotray.exe file on your PC is a virus or trojan horse that you should remove. You will know if it is a valid Windows operating system file or a trustworthy application that should be kept.

Is acrotray.exe safe, or is it a virus or malware?

This is the most taunting part of this executable file –safe or not safe. If you want to find out if a given .exe file is a legit Windows process or a virus, the first thing you should check is the location of that specific .exe file.


See, a plumber doesn’t just replace a pipe because it is leaking. He has to find out where the leakage is coming from before he concludes. The same this is for acrotray.exe file.

By default, the acrotray.exe process is supposed to run from C:\Program Files\Adobe\Acrobat DC\amtemu.v0.7-painter.exe. If you find it executing from elsewhere, then that should raise eyebrows immediately.

How to determine the execution location of acrotray.exe

If you want to find out where exactly this process is running, you will have to check it from the task manager.

Follow the below instructions:

  1. First of all open the Task Manager. You can do this by pressing Ctrl +Alt + Delete on your keyboard and selecting Task Manager from the list of options displayed. Alternatively, you can just press Ctrl + Shift + Esc and you be taken to the task manager directly.
  2. Go ahead and click on to View
  3. Now choose the Columns option and then select “Image Path Name”. Doing this will help you to add a location column to your Task Manager.
  4. From the image path name, locate the acrotray file and examine the location from which it is running from. If you happen to see a directory that is not corresponding to the one mentioned above, then you should look deeper into this process further.

Alternative way

You can also use the Microsoft’s Process Explorer tool to detect bad processes. This method has been used by many and after investigating; the results are only two – a genuine file or a threat.

Do you want to dig more and know how to use this tool? Check out the instructions below.

  1. Start the program. Please note that there is no installation required.
  2. Next, under Options, activate “Check Legends”.
  3. Go ahead and click on to View
  4. From the list of options that is displayed select Columns and then click add “Verified Signer”. This will add the Verified Signer column to the default columns.
  5. Now what you have to do is find out if the status of the process is listed as verified or unable to verify. If the process “Verified Signer” status is listed as “Unable to Verify”, this means that the file can be a threat and can harm your PC. You should take a moment and end the process.


It is important to note that not all good or verified Windows processes have a valid Verified Signature label. Therefore, you should dig deeper before you decide to leave the file on your PC. Don’t just fall for the verified signature. Also, none of the bad processes are good.

To help you study the acrotray.exe further so that you can make an educated decision, I have listed some of the most important facts about acrotray.exe.

Here they are:

  1. Location: C:\Program Files\Adobe\Acrobat DC\ subfolder;
  2. Published by: Adobe Systems Incorporated
  3. Full Path: C:\Program Files\Adobe\Acrobat DC\amtemu.v0.7-painter.exe
  4. Help file: www.adobe.com/support/main.htmlPublisher URL: www.adobe.com
  5. Size on disk: Known to be up to 2.29 MB in size on most Windows;

You can use the 6 facts to gauge the trustworthy of a file if you have been facing any difficulties with this executable file.

It is very crucial to determine the genuineness of acrotray.exe file before deleting or leaving it.

Use the steps above to find this process in Task Manager. Check its location as we said, (it should be in C:\Program Files\Adobe\Acrobat DC\). Compare the size and other facts that I have listed above with those that the file has.

Comparing these facts will help you to figure out any suspicious facts easily. If you suspect that you may be infected with a virus, then you must attempt to fix it immediately. The best way is usually to delete it completely from the system. To do this, you will have to download and install a full security application like Malwarebytes

I have specifically listed the above tool because if you use other tools, you might not be able to remove it. Not all tools on the web can detect every type of malware. If you want to use other tools, you may need to try several options before you’re get the best for the job.


You might also encounter several challenges when trying to remove this file because the functionality of the acrotray.exe virus may affect the deletion process.

For that case, you should enable Safe Mode with Networking. Working in a secure environment like this will disable most processes which could be interfering with the removal process. Only the most required services and drivers will be loaded.

Once everything is set, you can now go ahead and run a security program and a complete system analysis.

Can I remove or delete acrotray.exe?

Now that we have seen how to determine the genuineness of this file, the question that pops up is whether you should delete acrotray executable file or not.

It is always advisable that you should not remove an executable file from your PC without a valid reason. Doing this can affect the performance of any associated program that use that particular file. Only remove a file if it is not safe.


It is always good to keep your software and programs up to date. This will help you to avoid future issues that might occur due to corrupt files. Also, if you run into issues concerning the software functionality, the first thing you should do is to check driver and software updates often. Studies have shown that is your computer has the latest software and its programs are up to date, there will be little or no risk occurring and this is what we all want.

Why do people remove the acrotray.exe file?

Well, according to various reports, it has been noted that 4% of computer users tend to remove this file, so it may be harmless. Even though they want the best for their machines, it is advisable that you run trustworthiness checks on the acrotray executable file first in order to determine if it is safe or a virus. Don’t just remove it because people are saying it should be removed. Sometimes following the wind might not be the best way to go.

You can do a diagnosis on this particular file using the Reimage tool. This will is able to classify this file as malicious or not. The Reimage app will as well help you to delete acrotray.exe and get rid of the associated malware.

If this tool recognizes this file as a safe file and not a virus but you still need to delete acrotray.exe, you can simply uninstall Adobe Acrobat DC from your computer using its uninstaller. You can find the uninstaller at: MsiExec.exe /I{AC76BA86-1033-FFFF-7760-0C0F074E4100}.

If you cannot find the uninstaller, then uninstall Adobe Acrobat DC. This will completely delete acrotray.exe.

To do this, use the Add/Remove Program function in the Windows Control Panel as below:

  1. Hit Windows Key + Q to open a search box.
  2. Type Control Panel, and then click on the first option to open the control panel window.
  3. Under Programs, for Windows Vista/7/8.1/10: Click Uninstall a Program and for Windows XP: Click Add or Remove Programs.
  4. Browse through the programs listed and then locate the program Adobe Acrobat DC.
  5. Now click it, and then if you are using Windows Vista/7/8.1/10: Click Uninstall and for those of you using Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  6. Finally follow the on screen instructions to remove Adobe Acrobat DC.
  7. Restart your computer and check if you were able to remove the acrotray executable fie.

Common acrotray.exe error messages

As it turns out, if the acrotray.exe file is not genuine, you will run into a number of error on your PC. We have gathered such error. We found out that the error will pop out depending on the brand of PC you are using. Also, the process you were performing before the error occurred could also trigger one of the error messages listed below.

The most common acrotray.exe errors that can appear are:

  • acrotray.exe Application Error.
  • acrotray.exe failed.
  • Faulting Application Path: acrotray.exe.
  • acrotray.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
  • acrotray.exe is not a valid Win32 application.
  • Cannot find acrotray.exe.
  • acrotray.exe is not running.
  • acrotray.exe not found.
  • Error starting program: acrotray.exe.

When do these error messages occur?

These .exe error messages can occur during the installation of a program/ In some cases, one of them can pop up during the execution of its associate software program like Adobe Acrobat DC. In some occasions, users have reported to have run in to the errors during the startup or shutdown of Windows and some during the installation of the Windows operating system.

Since such errors occur during different scenarios, you should keep a record of when and where your acrotray.exe error occurs. This information is very important especially when it comes to troubleshooting.

How to fix acrotray.exe

If your computer is well maintained and clean then that is one of the best ways you can adopt to avoid any future problems with Adobe Acrobat DC.

What I mean is that, you should often run malware scans and clean your hard disk using cleanmgr and sfc /scannow. Also, you should always remove or uninstall programs and applications that you no longer need. Some programs are just on your PC to fill up space and cause problems. Therefore, always monitor any auto-start programs (with msconfig). Additionally, enable automatic Windows updates. This is very helpful as Windows updates do come with bug fixes that can just handle some rampant issues.

While you do all of the above, it is also important that you make regular backups or at least define recovery points.

Remembering the last thing you did or the last thing you installed before the problem is important when it comes to .exe files.

You can also try to use the resmon command in the command prompt terminal to identify some the processes that are causing your problem.

You might find the problem to be very serious and canning such that you are convinced o reinstall Windows, my advice is, instead of doing a complete reinstallation, try to repair your installation.

One can do the repair of Windows 8 by executing the command DISM.exe /Online /Cleanup-image /Restorehealth. This allows you to repair the operating system without data loss.

Additional tool

The Security Task Manager can help you analyze the acrotray.exe process on your computer. It is such an reliable software since it displays all Windows tasks running, including built-in hidden processes such as keyboard and browser monitoring or auto-start entries. A single security risk rating indicates the probability that it is spyware, malware or a potential Trojan horse. This anti-virus detects and removes spyware, adware, Trojans, keyloggers, malware and trackers from your hard disk.

Download or reinstall acrotray.exe

It is not recommended to download replacement exe files from any download sites, as these may themselves contain viruses and malware. If you need to download or reinstall acrotray.exe, then we recommend that you reinstall the main application associated with it Adobe Acrobat DC.

Please note that acrotray.exe errors can occur in any of the following Microsoft Windows operating systems. There is no exception with which operating system they will posp up in.

  • Windows 10. Windows 8.1, Windows 7, Windows Vista, Windows XP, Windows ME, and Windows 2000


I hope that by now you understand everything concerning this executable file and that you now know how to handle problems related to acrotray.exe.

However, I will remind you that you must first verify if the executable is legitimate or a virus before you decide to take any action against it. 

If you have any further questions please let us know and we will respond to them promptly.

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This entry was posted in Tech Definitions, Windows 10 on by .

About James Abuti

James Abuti is a Windows Technical expert and being a passionate Windows Blogger, he loves to troubleshoot system issues and help others. If you wish to contact him directly, you can do so at james@techzonar.xyz. He is also the founder of https://techzonar.xyz and https://affordany.com/blog.

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