Fix Skype Not Responding on Windows 10

Windows 10 is a very powerful operating system ever to be developed. It supports many social media platforms including Skype. However, sometimes you might just find Skype not responding on Windows 10.

Skype is has been one of the most commonly used communication applications that is supported by Windows Operating System. This application is astoundingly popular in both professional and personal settings.

A large number of the Windows 10 users out there have Skype installed on their PC.

However, the popularity does not prove an application to be perfect in any way. As it has been the case with almost all third-party applications that run on Windows, Skype is much far from perfection.

Skype not responding on Windows 10 is a common problem that most Skype users face. While using this communication platform on Windows OS, it may just freeze and become unresponsive to any command.

Getting out of this problem has not been easy and the only way most of those users affected by this problem temporarily stops it is has been to close Skype once it becomes unresponsive.

Closing it forcefully via the Task Manager has been the trend.

The scope of Skype unresponsiveness

As it has been, Skype goes unresponsive on an entirely artless basis.

It stops working even after working for hours.

Having to force close the Skype application every time can be caused by many different things ranging from AppData corruption to the user’s Skype history simply getting cluttered and anything in between.

No matter how petty this problem might be, if you use Skype for important matters like meetings and calls the Skype freezing on you while in the middle of an important call or video conferencing certainly is a significant problem.

Thankfully, though, this problem is one that you can even fix on your own.

However, before you try to fix this problem using the solutions listed in this article, you need to make sure that you have the latest version of Skype on your computer. If it is not then you can find the latest available version of Skype here.

The following solutions are the most effective fixes that you can use to fix the Skype not responding on Windows 10 if it frequently goes unresponsive during use:

Method 1: Delete certain files from your AppData folder

Well, we mentioned that AppData can be a major cause of tis problem and on way to fix it it to delete some files from the AppData folder.

To do this:

  1. Right-click on the Skype icon in your computer system tray
  2. Click on Quit in the resulting context menu in order to close the program.
Skype not responding  -quiting skype
  1. Hit the Windows button on the keyboard + R for you to open a Run dialog box
  2. Type the following command into the Run dialog


  • Hit the enter key
  • Now locate the folder that bears the same title as your Skype username and then double-click on it.
  • Afterward, one after another, right-click on each of the following files and folders, click on Delete and confirm the action in the resulting popup:


  • After you completely delete all of them, restart your computer and wait for it to boot up.
  • Now launch Skype.

Use the application for some good amount of time and see if, at any point during use, it goes unresponsive or spontaneously freezes.

Method 2: Completely uninstall and then reinstall Skype

If the above method doesn’t work for you then there’s a huge chance that you will be lucky if you completely uninstall Skype. This includes deleting all of its files and folders and reinstalling it.

For complete uninstalling and reinstalling Skype, you need to do the following:

  1. First of all right-click on the Skype icon in your system tray and then click on Quit in the resulting context menu to close the program.
  2. Now hit the Windows button key + R on the keyboard to open a Run dialog box.
Skype not responding -run dialog box
  1. After the run dialogue box is opened, type the following command into the Run dialog and then press Enter:


  • Brrowse through all the files and locate a file that is called shared
  • Next, right-click on it, then click on Delete and confirm the action in the resulting popup.
  • Now find the folder that has the same title as your Skype username and then double-click on it.
  • Find a file that is named config, right-click on it, click on the Delete button
  • Confirm the action in the popup that appears

After you have completely deleted the required files, follow the following instructions as well.

  1. First of all right-click on the Skype icon in your system tray and then click on Quit in the resulting context menu to close the program.
  2. Now hit the Windows button key + R on the keyboard to open a Run dialog box.
  3. Affter the run dialogue box is opened, type the following command into the Run dialog and then press Enter:


  • Now find the Skype folder and right-click on it, select the Rename option and rename the folder to Skype old and then press Enter.

By doing this, two things are achieved:

 – All of your old Skype files and folders will be completely ignored when you reinstall Skype on your PC. It will be as if you are installing the application on you PC for the first time.

–  The same action also makes sure that the old files will be preserved so that you can access them if at all something goes wrong or maybe you need them for some reason.

  • Next, open the Start Menu and run a search for the following words “add or remove programs“
  • Click on the search result named Add or remove programs and locate Skype in the list of installed programs and then right-click on Skype, click on Uninstall and follow the onscreen instructions that appear to the end in order to uninstall the application.
  • Once you are done, restart your computer to apply changes.
  • After the computer reboots, follow this link and when the web page opens, click on Get Skype for Windows
skype for windows -Skype not responding
  • Download and run the installer, install Skype and then check to see whether or not the problem has been successfully resolved.

Other Solutions

If you have tried the following methods and still you can’t fix the Skype not responding, try applying the following quick solutions if you are using windows 10 building Skype app.

First things first:

  • Check and make sure that both the microphone and camera of your computer are working well.
  • Make sure that you have a stable Internet connection. This is very important for you to make call or video call via the Skype application
  • Disconnect from VPN. If you happened to configure VP on your PC/Laptop, please disconnect it because it interferes with the normal functioning of this social app.

To apply these quick checks, follow the following steps:

Method 3: Check Microphone & camera permissions

It is important to check if the microphone and the camera permissions have been granted to Skype. Here is how to check if the Skype application has permission to use the microphone & Camera for making video calls.

Skype not responding -microphone and camera
  1. Hit the windows button on your keyboard to open the Start Menu and select Settings
  2. Now click on the Privacy option.
  3. Head over to Microphone and enable. In this case “Allow apps to access the microphone,”
  4. Next go to Camera option and enable “Allow apps to access camera hardware.”

Method 4: Reset Skype app

O reset the Skype application, simply follow the steps below and in no time, it will be in its default setup. that This will probably fix if there any glitch causing Skype not responding.

  1. Open your computer’s settings using the keyboard shortcut Windows + I
  2. Next click on Apps and then Apps & Features
  3. Now scroll down and locate the Skype application
  4. Click on it and then click on Advanced options link
advanced options
  1. On the next window, scroll down and find the Reset option then click it.
reset skype
  1. Click on reset when you get the following warning “this will delete apps data include singing details.

Method 5: Check the Skype heartbeat

Follow the steps to check the Heartbeat of Skype:

  1. First of all, open Skype and select the Help option.
  2. On the window that opens up, click on Heartbeat.
  3. Now, from the website you will get status of the Skype’s system you are using.
  4. Fiannly, the Skype technicians will fix the problem automatically

Method 6: Upgrading Skype to latest version

Also, updating the Skype application can solve the Skype not responding issue.

Simply go through the guidelines in order to see “how to upgrade Skype to the latest version”:

  1. Open Skype on your computer and choose the Help option.
  2. Afterward, click on Check for updates option in the new window
  3. Click on the Try the new Skype or click on Update Classic Skype according to your needs.
  4. Now download and install the updates to resolve the issue.

Method 7: Check for the available Windows Update

Since windows 10 has several unfixed bugs and errors, finding an updated version of the software cold work.

Follow the steps below to check for any available Windows updates:

  1. Press, the Windows key + I together from the keyboard.
  2. Next, select Update & Security option.
  3. Next, click on check for updates in order to search for the available Windows updates.
  4. After, downloading the updates install it and reboot your computer.
  5. Now check and see whether Skype is working on our computer without any connection error.

Method 8: Refreshing the Network Settings

Please go through these steps to refresh the network settings:

  1. Press, the Windows key + X simultaneously on your keyboard.
  2. Now, select the Command Prompt(Admin) option from the list.
  3. Next, in the Command Prompt type the following commands

‘ipconfig /release;’

‘ipconfig /renew;’

‘netsh winsock reset;’,

‘netsh int ip reset;’,

‘ipconfig /flushdns;’,

‘ipconfig /registerdns;’,

  • netsh int tcp set heuristics disabled;’, ‘netsh int tcp set global autotuninglevel=disabled;’, then type ‘netsh int tcp set global rss=enabled;’, ‘netsh int tcp show global’
  • Now press the Enter key from the keyboard to execute the commands.
  • Finally, reboot your computer.

Method 9: Updating the Network Card Driver

Follow the following steps to update the Network card Driver. It might be the cause to the Skype not responding issue.

Let’s dive right in:

  1. Tap on the Windows button on the keyboard then type “Device Manager” in the search box.
  2. Afterward, hit the Enter key and then click on Network Adapters option in order to expand its options.
  3. Now, right-click on Network Card Driver and then select the option Driver Update Software.
  4. Click on Search automatically for updates from the two options.
  5. Lastly, follow all the onscreen prompts for you to update the Network Card Driver and exit out from the window.
  6. Restart your computer and check if the Skype app will work well.

Thus, by following the steps as discussed above you can fix Skype not responding on Windows 10 issue.

Concluding Lines

As you have seen, fixing the Skype not responding problem is not a difficult task as you thought. Therefore, if it did not solve the problem go through the methods  one by one again making sure that you don’t skip any.

Again, in case you encounter any problem while solving this error then let us know what it is in the comments section.

Also, you don’t have to be worried so much because Microsoft is working hard on its operating system, Windows 10. These guys are aware of such problems and that are always working hard on resolving the issues when new bugs are constantly unveiled.

As far as we know, there is a compatibility issue between the newer builds of Skype and the preview version of Windows 10, and due to this issue Skype client crashes at launch but this is a fixable thing.

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