There are times when your Android phone gets connected to a wireless network successfully but when you try to access the Internet then it shows no Internet access in your browser. You will encounter “No Internet Access” on many android devices and tablets. It’s a common issue that you can resolve easily by following few simple troubleshooting methods.
“No Internet Access” error can appear due to multiple reasons. Your Android phone or tablet and router both can cause this problem. Most of the time people think it’s because of their phone however there is a chance that problem lies at the router end. You should look for solution at both ends to fix no Internet access error on your phone or tablet.
We are going to tell few methods that will troubleshoot your wireless network on Android phone and tablets. Follow them one by one to fix your Wi-Fi issues.
The Wi-Fi Network
The most common problem to No Internet access is the Wi-Fi network itself. It’s not an issue with your Android phone or tablet. You may have seen other mobiles and computers connected to the same network and accessing the Internet. Still it can be network related problem for your Android phone.
In order to find more related to Wi-Fi network issues, connect your Android phone to some other Wi-Fi network or Hotspot and try to browse the Internet. If you are able to successfully browse the Internet from other Wi-Fi networks then for sure “No Internet Access” problem is related to your wireless network. Network is getting connected but is giving no Internet access to your Android smartphone or tablet. You can do few things mentioned below.
Restart Your Router/Modem
The easiest solution to the above problem is to restart your router/modem that will refresh all the network settings. Resetting the router will help your Android phone to pick up new settings and you will be able to browse the Internet properly. Restarting your router/modem also makes sense when your Android phone lost getting Internet connection suddenly.
In order to reset your router/modem, simply unplug the power cable for few seconds and then plug it back into the supply source. It will take few minutes for the router to boot up. Connect your phone to the Wi-Fi network and check if the Internet is working or not.
Enjoy the Internet if it’s working fine or move on to other troubleshooting methods mentioned below. Now we will look into the issues created by Android phone or tablet.
Soft Reset your Android Phone
If the network reset didn’t work for you then you should perform a soft reset on your Android phone or tablet. Soft reset simply means to restart your android phone. Turn off your Android phone entirely and turn it ON again after 1 minute or so. Now connect to the Wi-Fi network and see if it started working or not. Most probably it will start working and won’t cause any problem.
If it didn’t help you then you can take out your battery while the phone is switched ON. Insert the battery after few seconds and turn it back ON to see if Wi-Fi network started giving you Internet connection. Newer phones don’t offer the option of taking battery out. One way or another you have to boot up your phone that will help you fix many problems beside “No Internet Access”.
Check Browser and Default Homepage
People don’t tend to look at their default homepage. Sometimes you install some software on your phone and it changes the default homepage of the browser to some other website than Google or Yahoo. When you open your browser then the homepage shows “No Internet Access” or “Web Page Not Found”. Now it’s the problem of the website that browser is trying to load. It may not be working or it may not be loading at all.
To remove any kind of doubt, open the Google.com in a separate tab in your browser. If it opens successfully then your Internet is working totally fine and it’s the homepage that is not loading making you believe that Internet is not working.
The easiest solution to this problem is to change your browsers default homepage to Google instead of some random search engine.
Uninstall Latest Downloaded Applications
Sometimes few apps can cause multiple problems in our Android phone. These apps will change many settings inside without us knowing. If you have installed any application in the last few days after which the No Internet issue started then you should uninstall the application right away.
Uninstall the application. Boot up your phone. Connect to the Wi-Fi Network and see if Internet started working again or not.
Forget Phone Network and Connect Again
This is yet another technique that is very useful in solving Wi-Fi related issues. It can solve your “Connected but No Internet” problem. We have the habit of saving known networks in our phone along with their password so that phone can get connected automatically when the Wi-Fi network is in range. However if there is a change in the network then it causes no Internet problem. In such cases you should forget the network on your phone and connect to it again.
Follow the below steps to forget Wi-Fi connection and connect again:
- Go to “Settings” of your Android phone or tablet.
- Press “Wi-Fi” option under the connections tab.
- Look for the Wi-Fi network that you are trying to connect.
- Tap on the network (Tap and hold for few phones) until you see “Forget or Forget Network” option. You could also see modify network option in many phones.
- Select Forget network option.
- Reboot your phone.
- Go to Wi-Fi and Connect to the Wi-Fi network and see if Internet started working or not.
Check Security applications like Firewall etc…
You should check security application in your phone because sometimes these security apps can create problems in browsing the Internet. There are many types of security applications such as firewall, antivirus, virus scanner etc… If they are blocking the Internet then you should create an exception regarding the same.
If you are unable to figure out the problem in settings of the security application then you should uninstall the applications and then try to access the Internet. If it starts working then certainly the problem was with the app that you uninstalled.
Install any other anti-virus or virus scanner app or wait for a better update of the same applications. You should also search for options on Google as the problem can be caused by a simple check on certain options.
Check Time and Date
Whether you know or not but date and time make a big difference on the network. You will get connected but with no Internet access. The date and time on the router, modem and mobile should match with the date and time of the ISP. If there is a difference then your Internet won’t work as expected. Try to resolve the issue by calling customer care of the ISP.
Use a Static IP instead of DHCP
Many people have reported that using static IP fixed their problem. You can also try this option of setting static IP instead of DHCP. Follow the below steps to set static IP on your Android phone:
- Go to “Settings” of Android phone or tablet.
- Go to “Wi-Fi” option.
- Press and hold the wireless network that you were trying to connect.
- You will get two options: “Forget Network” and “Modify Network”.
- Select “Modify Network” option. Make sure show advanced settings is selected.
- Under “IP settings” select “Static” instead of DHCP.
- Now complete the empty fields according to your network configuration and click on save.
- Your network will get connected and you will be able to browse the Internet successfully.
You can also try an app called “Wi-Fi Static” through which you can manage and configure static IP directly. You can download Wi-Fi Static app from play store.
Wi-Fi Apps from Google Play store
There are number of apps on the play store which can help you resolve all the issues related to Wi-Fi connectivity. Normally I don’t suggest apps to fix any problem on Android phones as they can cause even bigger problems or add more to existing problems. Try to follow all the methods given above. If they don’t help you then you can install the below mentioned applications to fix connected but no Internet problem.
There is an app that can help you:
Wi-Fi fixer app will analyze all the data and it will fix your Wi-Fi problem. You have to be patient as it may take some time.
Follow the below links for more Wi-Fi troubleshooting
There can be multiple problems with your Wi-Fi. You can follow the below links to make sure that your Wi-Fi works perfectly.
- Fix Android Phone when Wi-Fi won’t turn on
- Fix Can’t Connect to Wi-Fi on Phone
- Fix Authentication Problem in Wi-Fi Connection
- Reset Network Settings in Android
Hopefully after following all the methods you will be able to fix your No Internet issue while connected to Wi-Fi. If you know any other trick to fix such issues, do tell us in comments.